Frequently Asked Questions

Our services are predominantly based on an hourly rate, with some a fixed rate service only, and rates differ between services. Please reach out to us, or use the enquiry form to learn more and get a quote.

Our admin team will reach out and chat with you about the services you’re looking for, our rates, availability, and all that good stuff. If you choose to book, we will send a set of welcome documents explaining what you can expect, our procedures, and any additional information important to your service.

Yes! We hold all of the relevant insurances to cover our team, work and any accidental damage. If you would like to see our Certificates, please ask our admin team.

Yes! Unlike other services which use sub-contractors, all our staff are either full or part-time employees. They are contracted with Allsorts Sorted. We mandate Police Checks & Working with Children Checks for all staff before & throughout their employment.

No, all of our team are employed by us, Allsorts Sorted Pty Ltd. We require a current, paid Working With Children’s Check before any offer employment is sent. A WWCC conducts a Police Check before approval, and also notifies us of any changes to this over the course of the employment.

We’ll send an invoice to you with 3 payment options - electronic funds transfer, credit card (via Stripe) or direct debit (via GoCardless). We send automated reminders when invoices reach 4 (four) days overdue. Our team members will not accept cash when they visit your home. If you have any questions regarding payment options, please contact our office.

If you’d like to reschedule, contact our admin team as soon as possible. We’ll do our best to reschedule with the same team member. Please note, last minute cancellations are subject to our cancellation policy.

If you’d like to cancel or reduce your servicing, please contact our admin team at your earliest convenience. Please note, last minute cancellations are subject to our cancellation policy.

No, there are no contracts involved with our services. If you’d like to cease servicing, please reach out at your earliest convenience. We appreciate as much time before your next service as you can provide.

You’re very welcome to request a specific member of our team, however bookings are subject to their availability and schedule. We’ll try our best to accommodate the request but cannot guarantee.

Our cleaners provide all their own commercial-grade equipment during their visits. However, if you’d like to provide your own products, tools, cloths, etc, you are welcome too. Please just let our admin team know prior to your service.

Yes, our cleaners are allotted time between each client to sanitise items such as their mop bucket, vacuum head, and cleaning kit bucket.

They are provided with multiple items (such as mop heads, cleaning cloths) to cover each clients for the day.

For safety and WHS compliance, staff are required to wear shoes during their service. All staff are provided with non-slip shoe covers as part of their cleaning kit. If requested, these covers will be worn throughout the duration of your service.

Our general protocol is to reduce any traces of footwear when cleaning. This includes all staff being trained to vacuum or mop themselves out of a room to minimise their presence.

If you’re home to let our team member in, great! You are more than welcome to run errands, attend appointments, etc during their service.

If you opt to leave an accessible key, our cleaners can let themselves in & out. However, if you’d like to leave a key with our office for collection on service days, we accommodate that.

Of course! Our cleaners work off a standard checklist, but are able to complete tasks of your choosing. Some cleaning tasks — such as an oven clean — may need additional equipment not carried by cleaners on a regular basis. If this is the case, please let our office staff know so they can communicate with the team member!

We offer once off servicing for cleaning, housekeeping, and organising services. These are great if you’d like to try us, without commitment.

Recurring services help to secure a spot for you on either a weekly, fortnightly, or monthly schedule. We can also offer scheduling multiple times a week.

We offer servicing from full time (5 days), multiple times a week, weekly, fortnightly, monthly or once off servicing options.

A regular clean is akin to your routine cleaning. Tasks that you will do weekly or daily to keep areas in your home clean, presentable, and germ-free. It is a general maintenance practice that keeps your space tidy and prevents dirt and dust from accumulating - in places that are visible, easy to clean, and important to your home. On the other hand, deep cleaning goes beyond the basics. It focuses on areas that are often overlooked during regular cleaning, such as cleaning high surfaces like ceilings and skirting boards, cleaning behind furniture and appliances, washing windows and mirrors, cleaning carpets and upholstery, and cleaning out drawers and cupboards. Deep cleaning requires more time and effort, sometimes involving specialised tools and techniques. It is a more thorough approach that is typically done less frequently than regular cleaning, perhaps a few times a year.

We will return to the property to rectify any issues raised by the Real Estate if the following is adhered to:

1. Our quoted price is booked & paid for per our payment terms.

2. Upon arrival at the property, if the condition of the property is not as described, further charges may be applicable within reason, our guarantee applies if these charges are paid.

3. The final inspection is carried out within 72 hours of our cleaning service completion. 

If you notice an area has been missed, please reach out to the admin team directly. We’ll liaise with the cleaner incase there was trouble with that particular area, and do our best to rectify the issue at your convenience.

You can see our service area here.

Yes, Allsorts Sorted offers servicing for both residential & commercial properties. Feel free to contact us for details on either, or both.

We’re located in the heart of Castle Hill. Our admin team utilise the office on a daily basis for restocking, training, and more! The office is available as a sign that we’re not going anywhere! You’ll always know where to find us.