Our Terms of Service.

Updated: July 2024

Please review these Terms and Conditions carefully before engaging our services. By scheduling a service with Allsorts Sorted Pty Ltd, you acknowledge and agree to be bound by the following terms. These terms are subject to change at any time at our discretion, and we will notify you of any amendments by posting them on our website.

Pricing and Quotations

    1. All quotes are based on national average room sizes.

    2. Allsorts Sorted Pty Ltd reserve the right to adjust quotations on-site if room sizes exceed standard measurements or differ from initial descriptions.

    3. Changes to quotations may also occur if client requirements are altered.

    4. All quotes are based on average soiling and property condition. 

    5. Allsorts Sorted Pty Ltd reserve the right to adjust quotations on-site if average soiling and property conditions differ from initial descriptions.

    6. All quotes provided are an estimate only. There are no fixed price quotes, unless otherwise stated or agreed to in writing. 


Payment

    1. Once Off Services/First Services (quoted up to $1,000+GST): Full payment is required upfront at least 48 hours before the commencement of your first service. A tax invoice will be issued to you for the agreed estimate of costs. If there is any change to the price after the service is complete, a credit, refund or further invoice will be issued. 

    2. Once Off Services/First Services (quoted over $1,000+GST): A 50% deposit payment is required upfront at least 48 hours before the commencement of your first service. A tax invoice will be issued to you for 50% of the agreed estimate of costs. The remaining balance is due the day of the completed service. 

    3. Recurring Services: Payment is due four (4) days after the issuing of a tax invoice via email. Tax invoices are sent after the completion of the service. 

    4. All Services: Payment can be made via electronic funds transfer, credit card (via Stripe) or direct debit (via GoCardless) at the time of booking via card or bank transfer unless otherwise confirmed. No cash is accepted, unless otherwise stated or pre-arranged. 

    5. Credit Card payments are subject to a 1.7% + A$0.30 transaction fee from Stripe.

    6. Direct Debit payments are subject to a 1% + $0.40 transaction fee from GoCardless. 

Cancellations and Changes

    1. Changes to appointments can be made via email, hello@allsortssorted.com or our contact numbers 0472 513 846 (Office Manager) OR 0432 510 844 (Director).

    2. Cancellation charges apply based on the type of service and timing of cancellation, as outlined in our cancellation policy. Our cancellation policy is as follows:

      1. Regular Services

        1. We understand that things pop up last minute, kids get sick and keys are left inside, however as our service is in high demand, and out of respect to our team, we do have a cancellation policy in place. 

        2. Fee = quoted price for your service.

  • less than 48 hours notice = 25% fee charged

  • less than 24 hours notice = 50% fee charged 

  • less than 12 hours notice = 75% fee charged 

  • less than 6 hours notice = full fee charged 

2. Once-Off Services  

    1. We understand that things pop up last minute, however as our service is in high demand, and out of respect to our team, we do have a cancellation policy in place. 

    2. Fee = quoted price for your service.

  • less than 4 working days notice = 25% fee charged

  • less than 48 hours notice = 50% fee charged 

  • less than 24 hours notice = 75% fee charged 

  • less than 12 hours notice = full fee charged 

3. Failure to provide notice for cancellation may result in a no-show fee.


Access and Requirements

    1. Clients must provide access to the property at the scheduled service time. If unavailable, arrangements for key access are the client’s responsibility. If no access is available, the client will be charged the full agreed service fee. 

    2. Running water and electricity must be available at the property during a cleaning service. 


Complaints and Claims

    1. Client complaints must be reported within 24 hours of service completion for investigation. 

    2. Allsorts Sorted Pty Ltd may request access to the property within 24 hours to address reported issues.

    3. Clients are advised to secure valuable items before their scheduled service, as Allsorts Sorted Pty Ltd are not liable for damage. 


Bond Back Guarantee

    1. Allsorts Sorted Pty Ltd offer a Bond Back Guarantee on our End of Lease Cleaning Service when the following conditions are adhered to: 

      1. Our quoted price is booked & paid for per our payment terms.

      2. Upon arrival at the property, if the condition of the property is not as described, further charges may be applicable within reason, our guarantee applies if these charges are paid.

      3. The final inspection is carried out within 72 hours of our cleaning service completion. 

Special Offer Conditions

    1. Promotional offers cannot be combined with other discounts.

    2. Offers may have specific exclusions and conditions, detailed in the offer terms.

    3. Clients can opt-out of promotional communications at any time.

Safety and Work Environment

    1. Clients are responsible for providing a safe work environment on the service day.

    2. Allsorts Sorted Pty Ltd reserve the right to decline service if the environment or conditions are deemed unsafe.

    3. Clients must inform Allsorts Sorted Pty Ltd Admin of any hazards or risks at the premises before their scheduled service.

    4. Allsorts Sorted Pty Ltd are not liable for damage caused by moving furniture, belongings or decorative items for service purposes.

Guarantee and Checklists

    1. Allsorts Sorted Pty Ltd offer a satisfaction guarantee and will rectify, or compensate for any areas not meeting our service standards within reason.

    2. Allsorts Sorted Pty Ltd allow the right for Clients to provide a list of specific tasks for the scheduled service. This must be provided to the Admin team up to 24 hours prior to the scheduled service. 

    3. Where no specific instructions are provided, our team will conduct per our standard service inclusions. 

Preparation and Considerations

    1. Clients must ensure their home is ready for cleaning to avoid additional charges.

    2. Notification of children or pets on the premises is appreciated for smooth service delivery. 

    3. Supervision of children and appropriate management of pets during service is required. 

    4. Clients are urged to please notify all guests in the premises about our arrival and that we may need access to their space during the service. 

    5. Allsorts Sorted Pty Ltd are not liable for damage or harm caused to children or pets whilst conducting a service in your home. 

Photographic Documentation

    1. Before and after photos may be taken for training, quality assurance, and promotional purposes. Per our privacy guidelines, these images will not include any personal items or identifiers. 

    2. Clients can opt-out of photographic documentation by informing Allsorts Sorted Pty Ltd Admin in advance of their scheduled service. 

Non-Solicitation 

    1. During the engagement of service and for a one (1) year term following any service termination, clients shall not solicit or encourage any Allsorts Sorted Pty Ltd employee, or independent contractor, to engage with themselves or anyone they engage with privately of Allsorts Sorted Pty Ltd.